Sacramento, California (August 10, 2012) Thank You For Calling, a professional answering service established in 1988, is offering live call monitoring software so its clients can check the calls handled by its inbound customer service specialists. The company securely records every single call through an internal quality monitoring program.
This monitoring software allows for protected call recording on every call made by Thank You For Callings inbound customer service representatives. By monitoring recorded calls, the company can maintain the quality of answering services the client expects and also assess the demand of the clients customer base.
According to a study on customer retention, 82 percent of callers who phone customer service lines and are greeted with a voice message hang up or are not likely to call again. Every customer call missed can impact the gross profit of a business.
Hence, Thank You For Calling offers a live response service that operates 24 hours a day, 7 days a week, 365 days a year. The company takes
pride in being the only ISO 27001-certified outsourced call center facility in the United States. With SMS, email messaging, and hot lead transfer services, Thank You For Calling is fully-equipped to manage any volume of customer calls for various industries.
The growing demand for competitive third party companies has made the call center industry thrive in different parts of the world. Nowadays, many businesses opt to employ call centers because these offer affordable communications solutions and generate promising e-commerce conversions.
Contact 800-905-1065 or visit www.ThankYouForCalling.net today to learn how the company can help businesses manage calls effectively.
About Thank You For Calling
A division of TeleDirect Call Centers, Thank You For Calling is a live online messaging center that is committed to delivering flexible, low-cost call center services and front desk assistance to small and medium-sized businesses. The answering service offers a wide range of packages, some of which cost as low as 25 per month.