Lincoln has announced the name of Lincoln Host for the new 24-hour concierge service that they will be offering to customers. Lincoln has decided to launch this service early next year to ensure that Lincoln customers will be receiving the same kind of pampering and luxury both online and in dealerships that they would receive in high end hotels.
Lincoln has enlisted the help of Les Clefs dOr to design a program that would improve customer service. Les Clefs dOr is the international association of hotel concierges and is working with Lincoln to design a curriculum for the Lincoln Academy.
The Lincoln Academy is one of two new services.
"Lincoln Academy is a training course on the finer aspects of hospitality and client service," said C.J. O'Donnell, Lincoln's marketing manager.
The second is the concierge service to customers. Lincoln Host will be staffed by representatives who will talk to shoppers by telephone or computer. They will be able to assist customers with finding vehicles in their area, arranging test drives, and providing pricing and feature comparisons.
Hines Park Lincoln is looking forward to the difference that these programs will make in the customer service aspect of Lincoln and the fact that Lincoln Host should make the transition between the online environment and the physical dealership environment seamless.
Stop in today to speak with a representative at Hines Park Lincoln about their beautiful new and used cars. Hines Park Lincoln is conveniently located near the Detroit, Michigan area at 40601 Ann Arbor Road, Plymouth Township, Michigan 48170. The sales department can be reached at 888-580-2944 for further questions.
To view a full inventory, visit Hines Park online at www.hinesparklincoln.com. Be sure to follow @HinesPark on Twitter and like their page www.facebook.com/HinesParkLincoln on Facebook!
