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It is well known that talking to staff helps to uncover problems, including stress, personal issues, or a lack of motivation. And thats precisely what Aamir Pervez, General Manager, Corp Executive Hotel Apartments in Al Barsha, Dubai is doing.
It helps to talk. I believe in being very close to my team that is the real pillar of our success. It is extremely important to know what is troubling them. Open dialogue
prevents people from making irrational decisions and often lightens their hearts no matter what their cause for concern.
Aamir admits that it is not easy to get a conversation started particularly when the staff is new or very junior in rank. However, he stresses, Social interaction is invaluable when it comes to building relationships. All you need to do is be real and within no time you will have a very dedicated, friendly and happy team eager to open their hearts to every guest that walks in through our doors. A shining example is our bellman Krisha and Binod who are perhaps the most loved by our guests simply because they are able to express themselves and reach out to people.
But there are some rules that must be followed when talking to your team. There is a difference between talking and telling off. It is easy to nitpick, nag and criticize. By doing so, you can easily ruin your relation and demotivate the staff. On the other hand a few kind words can work wonders in boosting the morale of associates, Aamir says.
Likewise, it is extremely important to listen. I let my staff express him / herself and share what he / she feels rather than me doing all the talking. At the end it is all about making your sub-ordinates and co-workers feeling valued and wanted. And this is precisely what we seek to do at Corp Executive Hotel Apartments in Al Barsha.